The aim of operation management is to accelerate problem diagnostics, but mainly to ensure proactive management that would ensure efficient prevention of unplanned incidents and thus increasing the availability of the entire IT. We provide several levels of applicable solutions, starting with diagnostic tools without a central console all the way to professional commercial packages with centralized data collection and evaluation, or possibly with the integral expert system. We may also provide this management from our hotline support.
In order to utilize reactive management only - used to control statuses and to simplify diagnostic process of an existing problem, we apply individual tools (usually for free) available from various manufacturers of individual systems such as Cisco CNA, HP Insight Manager and/or management solution based on open sources such as Nagios or RDDtool. Under the scope of a diagnostic framework, we also offer our own solution - VBS script - which is able to send logs from specified node to mailbox - for example to a hotline. Therefore, the administrator can oversee from one location the status of all monitored devices (at least servers for example) without the need to login into each individual equipment. Our added value also include script supplementing and administrative training.
A proactive solution, which is capable of identifying potential problems or trends and therefore prevent the occurrence of nonoperational statuses, is being implemented on commercial products such as MS System Center Operation Manager, Cisco LMS, Paessler PRTG and others. Additional management tools such as VMware vCenter or HP Insight Manager are also integrated in the central monitoring system, or we use special integration agents called management packs.
Lastly, company operations management also requires efficient user support solutions - helpdesk. For these purposes we mostly use the TeamViewer or Alvao environments.
Operations management tools work hand in hand with reporting tools, which allow the user to easily interpret data collected by operations management from logs. This way you may evaluate user activities on the Internet, the actual use and printing cost in the entire company, or the availability of selected systems for SLA monitoring.
Configuration and change management
Configuration and change management is mostly implemented and used to manage large numbers of end-stations or large server environments. The aim is to provide a permanently consistent and current environment, which means for example, to keep track of all components, their versions and the necessary updates followed by automatic distribution. For example, after connecting a new computer to a company network, the required applications and configurations - based on defined standards - are automatically distributed.
The main difference between a commonly used home computerand a commercial computer station are available management possibilities. Such device is therefore eg. able to:
- Provide detailed information about its status (not only regular BIOS info, but also data provided by thermal sensors, fans or power sources).
- Send warnings about certain statuses (breakdowns, configuration changes, etc.).
- Remotely perform BIOS configuration (the same as pressing the F10 key during computer startup).
These management interfaces are standardized with various degrees of success, see for example, WMI (Windows Management Instrumentation), SMBIOS (System Management BIOS) and ACPI (Advanced Configuration and Power Interface). These tools are further supplemented with either tools produced by manufacturers or with standard tools for MS environment (WSUS, domain policy) or by specialized management systems such as MS System Center Configuration Manager.
Virtualization of client environment brings certain specifics into the solution, unfortunately rarely with 100 percent coverage and therefore, it further complicates the entire issue because you have to address change management issues in physical and virtualized environments at the same time.
Based on the selected solution we choose suitable structure of components and their integration to the central monitoring system in order to ensure the inventory system, controlled application management and deployment of new applications and devices.