The environment of intranet portal often becomes a critical system that is used by all users in the organization and that significantly affects business processes.
Therefore, we give our customers a professional service with guaranteed parameters to ensure timely removal of any problems.
With our customers, we have agreed on various levels of support:
- Guaranteed availability of expertise to solve problems, support for local IT department
- Extended contract with a guarantee of solving problems and regular monitoring of systems
- Total outsourcing of support of applications and SharePoint environment
For fault reporting there is available the hotline with professional interactive helpdesk system. The support is provided by experienced and certified staff.
Preventive maintenance of systems, improving health of SharePoint farms
All users are more satisfied if the IT support prevents faults than if they are solved only after failure. That is why we have developed procedures to ensure long-term stability and health of SharePoint farms through regular inspection and maintenance. We offer our customers in addition to the normal problem solution also:
- Checking the status of farms, servers and individual services
- Optimizing the configuration according to the proven "best practices"
- Regular preventive maintenance of SharePoint systems
- Addressing outputs from Microsoft RAP
The processes associated with this support are proven by experience in several service contracts for the management of large SharePoint farms. Cooperation is usually initiated by solution of a particular problem and after improving of system health continues by regular maintenance